Privacy Policy

1. Who We Are

Steadwell is a home management platform operated by Steadwell, LLC, a Florida limited liability company. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it. By using Steadwell, you agree to the practices described here. Questions? Email privacy@trysteadwell.app.

2. Information We Collect

Information you provide: your email address and name when you create an account; your home address and property details; maintenance records, expenses, warranties, and insurance details you enter; documents, photos, and files you upload; and emails you forward to your unique Steadwell capture address. Information provided by others: if a participating real estate agent gifts you a Steadwell trial, the agent provides us your name and email address so we can send the gift invitation — see Section 5 for how that's handled. Information we retrieve on your behalf: property data from Zillow (via APIllow) when you look up your address; address suggestions from Google Places API as you type. Technical and analytics data: log files, device type, browser type, and IP address for security monitoring and service improvement; anonymized usage analytics via Google Analytics 4 (page views and feature interactions, not linked to your identity); and error monitoring data via Sentry, which may include a replay of your browser session for a random sample of about 5% of sessions, plus 100% of sessions in which an error occurs (personally identifiable information such as form fields is masked in all cases). We do not collect payment card details — those go directly to Stripe.

3. How We Use Your Information

To provide and operate the Service — storing your home data, generating reminders, processing emails you forward to your capture address, and running AI-powered features. To improve the Service — understanding how features are used (never tied to your personal identity). To communicate with you — sending warranty expiry alerts, maintenance reminders, weekly digests, and transactional emails like receipts and account confirmations. To process payments — through Stripe, which handles all payment data directly. To maintain security — detecting and preventing fraud, unauthorized access, and abuse. To comply with law — responding to valid legal requests. We do not use your data to serve third-party advertisements. Ever.

4. AI Processing

When you use AI-powered features — including email receipt capture, document scanning, and appliance nameplate recognition — your content is sent to Anthropic's Claude API for processing. Anthropic processes this data solely to return results to you and does not use it to train AI models under their standard API terms. Extracted data is returned to Steadwell and stored in your account for your review. You can review, edit, or delete any AI-extracted record at any time. Condition assessments: when you run an AI condition assessment on an asset, the photos you add (stored privately in your account) and basic details of that asset are sent to Anthropic's Claude API, which proposes a condition grade, findings, and suggested tasks. Nothing is saved to your asset until you review and confirm it. Project before-and-after reviews: when you ask for one on a completed project, the before and after photos you choose, any notes you add, and basic project details (name, description, category, scope, dates, who did the work, amount spent, and your home's type, year built, city, and state) are sent to Anthropic's Claude API, which describes what changed and the quality of the finish. A fixed formula then turns that into a suggested adjustment to the national return estimate. The adjustment is only applied if you choose to use it, and we keep each review and your decision in your account. This is an estimate, not an appraisal. We keep each confirmed assessment, including the AI's proposal and your final decision, in your account as an assessment history. Ask Steadwell (the in-app home assistant): when you ask it a question, it looks up the relevant records in your account — such as your assets, tasks, expenses, service history, contractor names, and document names and summaries, but not your email address, phone number, street address, or account numbers — and sends them with your question to Anthropic's Claude API to write an answer. Unless you turn it off in Settings → Privacy, we also keep the text of your questions, with emails, phone numbers, and addresses automatically removed, under a pseudonymous identifier that is stored separately from your account, to understand what homeowners need and to improve the Service. We do not sell this information, use it for advertising, or share it with anyone other than the service providers in Section 5. If you turn the setting off, we stop saving your questions and delete the ones already saved; we still keep a count of questions (for plan limits) and a generic topic label, such as "roof replacement," that is not linked to you. Saved question text is deleted after 13 months or when you delete your account. AI answers can be wrong, so check important details and consult a licensed professional for safety, legal, insurance, or financial decisions.

5. How We Share Your Information

We share your data with the following service providers strictly to operate the Service: Supabase (database, authentication, and file storage — SOC 2 Type II certified, row-level security enforced); Stripe (payment processing); Resend (email delivery and inbound email processing); Anthropic (AI feature processing via Claude API); APIllow / Zillow (property data lookups — your address only); Google Places API (address autocomplete); Sentry (error monitoring and session replay — Sentry may receive page interaction data and a replay of your browser session, either for a random sample of about 5% of all sessions or for any session in which an error occurs; personally identifiable information is masked in all cases and Sentry does not receive your documents or uploaded files); Google Analytics 4 (anonymous usage analytics — GA4 receives anonymized page views and feature usage patterns; no personally identifiable information is shared). We do not sell, rent, broker, or share your personal information with any other third party. The only exception is the optional Contractor Insights program described in Section 6, which is off by default and requires your explicit opt-in.

6. Agent Gift Referrals

If a participating real estate agent gifts you a Steadwell trial, we receive your name and email address from that agent solely to send you the gift invitation. We do not use this information for any other purpose unless and until you claim the gift and create an account. If the gift is not claimed within 12 months, we delete this referral information. Email privacy@trysteadwell.app if you'd like it removed sooner.

7. Optional: Contractor Insights Program

If you choose to opt in from Settings → Privacy, we may share de-identified, aggregated, non-personal trends — such as regional data about home system ages or common maintenance needs — with local contractor partners. This program never includes your name, address, contact information, property details, service history, uploaded documents, or any data that could identify you. We do not sell your information under this program. You can opt in or out at any time from Settings, and this choice has no effect on your access to any Steadwell feature.

8. Your Unique Email Capture Address

Each property in Steadwell gets a unique inbound email address (e.g., robert-7f3a91c2b8d04e65a1c9@in.trysteadwell.app). Emails forwarded to this address — including receipts, invoices, and home documents — are processed by our email capture system and Anthropic's Claude API to extract relevant details. The original email content and any attachments are stored in your account. You can review, edit, save, or dismiss every captured email from your Email Inbox in the app.

9. Digital Product Purchases

When you purchase a homebuyer guide or other Digital Product from our Guides store, your payment is processed by Stripe. We receive confirmation of your purchase (email address, product purchased, and amount) but never your card details. We store a record of your purchase to enable delivery and to handle any support requests. Purchase records are retained for 7 years for tax and accounting compliance. Purchased guide files are delivered via a secure, time-limited signed URL and are not stored permanently on our servers after delivery. We do not share your purchase history with third parties except as required by law or to process your payment through Stripe. Our homebuyer guides are created with the assistance of AI tools including Claude by Anthropic. No personal data from Steadwell users is used in the creation of these guides.

10. Data Retention

Your data is retained for as long as your account is active. If you delete your account, we begin permanent deletion of your personal data within 30 days. Encrypted backups may retain data for up to 90 additional days before purge. We retain limited transaction records as required by law for tax and financial compliance purposes.

11. Security and Data Breach Notification

We take security seriously. All data is encrypted in transit using TLS 1.2 or higher and encrypted at rest. Passwords are hashed using industry-standard algorithms and never stored in plain text. Row-level security in our database ensures that users cannot access each other's data. We maintain multi-factor authentication on all administrative accounts. No system is 100% secure — if you believe your account has been compromised, contact hello@trysteadwell.app immediately. In the event of a security breach affecting your personal information, we will notify affected users as required under Florida's Information Protection Act (§ 501.171, Fla. Stat.) and any other applicable law. Notifications will be sent to your registered email address.

12. Your Rights and Choices

You may access, review, correct, export, or delete your data at any time from Account Settings. To request a copy of your data or submit a deletion request, email privacy@trysteadwell.app — we respond within 45 days. You may unsubscribe from non-essential emails (weekly digests, reminders) at any time via the unsubscribe link in any email or from Settings → Privacy. Time-sensitive warranty alerts may still be sent regardless of digest preferences. Our administrators can access account data to provide support and investigate abuse; this access is logged and limited to what's needed for that purpose.

13. Do Not Track and Global Privacy Control

Some browsers send a "Do Not Track" (DNT) signal, and some send the "Global Privacy Control" (GPC) signal. Because we do not sell or share your personal information for cross-context behavioral advertising, and we do not serve third-party ads, these signals do not change how we handle your data — but we honor GPC as a valid opt-out-of-sale-or-sharing preference for any California visitor who sends it, consistent with Section 14.

14. California Residents (CCPA/CPRA)

California residents have the right to: know what personal information we collect and how it's used; request deletion of your personal information; correct inaccurate personal information; opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising); and non-discrimination for exercising these rights. To submit a California Privacy Request, email privacy@trysteadwell.app with the subject line "California Privacy Request."

15. Children's Privacy

Steadwell is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected information from a child under 13, contact privacy@trysteadwell.app immediately and we will delete it promptly.

16. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you by email or in-app notice at least 30 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

17. Contact

Steadwell, LLC · 7901 4th Street N. Suite 36148, St. Petersburg, FL 33702 · privacy@trysteadwell.app · 727-658-4491

Privacy Questions?

Contact privacy@trysteadwell.app — we respond within 45 days.

Steadwell, LLC · 7901 4th Street N. Suite 36148, St. Petersburg, FL 33702 · 727-658-4491